Products will be shipped out as soon as possible. Personalized art may take up to two weeks, but are typically sooner. If for any reason shipping will be delayed longer then that you will be contacted via e-mail.
Shipping prices are as stated. If you are outside the US, additional shipment charges may be invoiced after the initial purchase.
Time/Information for Item Shipment and Services Rendered
Orders are normally handled in the order they are received. Unless it is a rush/expedited service most will be completed within 3 days unless there is additional or special scheduling requirements. It is recommended with shamanic style healings to have time to contemplate and personally prepare and it is suggested to wait a week after purchase before getting the actual retrieval done, although you will be contacted sooner via e-mail.
All initial contact will be via e-mail. TWHA (Thunder Wolf Healing Arts) is not responsible for delay of receiving information or scheduling if you do not check your e-mail or respond to e-mails sent. Healings can be sent with a ‘pick up’ style versus scheduled. You are responsible for completing the instructions given to you via e-mail regarding either style of healing. You will not be issues a second healing or refund if you fail to communicate via e-mail, state your preferences ahead of time, fail to check your email, or follow instructions.
If you accidently delete or haven’t received your reading or instructions within 72 hours please contact TWHA at the primary address to request a re-send in case it went to your spam folder or got mis-sent. TWHA strives to be prompt and offer good customer service, but we can’t respond if we don’t know something is wrong.
If you need an order rushed, and expedited service does not appear as a product/service choice, please contact me and TWHA will let you know if this is possible. Expedited service will incur additional charges for priority treatment.
You are responsible for supplying an updated shipping or e-mail address. Unless TWHA hears otherwise, information we be taken from your Paypal information. It is recommended you verify the information with us personally to prevent mix-ups.
All shipments will be sent with delivery confirmation where possible to ensure there is no disagreement whether the product was received or not.
International shipments may have additional duties, taxes or custom fees for which you will be responsible. If you have any questions regarding this please contact your local customs office.
Where refunds are applicable, they must be requested within 30 days. All refunds requested will have a $5 processing fee. I am a small business and this covers my time and my fee charged from Paypal. Please consider carefully before purchasing. Some exceptions may occur where I may offer a full refund, but this is solely up to my discretion and will depend on circumstances.
Refunds are only possible for non-personalized products and services. Once a reading or healing is rendered the energy and time taken to render it cannot be taken back. If I cannot connect to you enough to answer your questions or do your healing I will offer a refund at my discretion only. If you have any questions or concerns please write me prior to ordering your healing.
If personal products are damaged when receiving them they will be dealt on a case-by-case basis and may result in a partial refund. I are not responsible if incorrect information was entered for a personal product and was delivered as such. If such occurs no refund will be given. All personalized information must be submitted through written text even if verbal instructions are given to ensure no mistakes are made.
If you wish to get a refund on a non-personalized product please contact me. You must include your reason for return: quality not as expected, damaged in shipping, duplicate, etc. You are responsible for return shipping. Refund will not be issued until the object is received. You may wish to return the product with a confirmation service from the post office if you are concerned about verifying its arrival.
If you have any question about the size or mediums used for your order please contact us. Copyright, licensing, distribution, publishing and copying any artwork, personalized or not, is not allowed and are retained by Thunder Wolf Healing Arts and its creator. If you wish to sell or reproduce any artwork, digitally or otherwise, for commercial or non-commercial use, please contact me first.
Right to Refuse Service
While not done often, in certain cases TWHA reserves the right to refuse service, including but not excluding, readings and healings to anyone at any time for any or no reason.